responsibilities:Investigating and resolving reported issues
(inquiries via ticketing system), such as requests for account support
or potentially abusive contentEnforcing clients Terms of Use by
carefully monitoring reports of abuse on the siteBecoming and remain
knowledgeable about client’s products and community standardsUsing
market specific knowledge and insights to find scalable solutions to
improve the support of our community of usersGathering, analysing, and
utilising relevant data to develop ways to improve the overall user
experienceRecognising trends and patterns and escalating issues
outside the company policy to the global teamIdentifying
inefficiencies in workflows and suggest solutionsSkills &
Competences:Strong personal resilience with the ability to operate in
a pressured and fast paced environmentStrong interpersonal skills,
verbal, and written communication skills and most importantly –
empathy Hig
We need : Dutch (Fluent)
We need : English (Good)
Type: Permanent
Payment: Contact us
Category: Languages
